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Return & Refund Policy

  1. How can I return my item?
  2. What makes my Parts eligible or not eligible for Return?
  3. Altered and modified products
  4. When can WEBOFFROAD.com refuse credit or returns?
  5. How much is the restocking fee?
  6. Can I return my oversized shipment?
  7. What if my Oversized Shipment is Damaged?
  8. How do I return something that was damaged in transit?

Q: How can I return my item?

You have 30 days to return a product. Web Offroad.com must issue a Return Manufacturer Authorization (RA) or Return Goods Authorization (RGA) to return a product. Products returned without an RGA or RA number will not be accepted at the warehouse. Customers must adhere to the return policy in order for a product to be returned. Please contact weboffroad.com to receive an RA/RGA number. A reason for return must be provided on returns. An RA/RGA number will be issued to you as soon as possible. Most RGA numbers are sent in 1-7 business days. Once you receive your RA number, clearly label the return package with this number. Without an RGA number, the warehouse does not know what product is being returned and by whom. Customers are responsible for return shipping charges.

No returns are allowed on add to stocks, special orders, discontinued items, or painted products. Customer is responsible for return shipping on returned items. Pay close attention to your order upon delivery. Check for damages to your product when accepting your order. Customer is responsible for re-packaging returned goods. Please contact us at customerservice@weboffroad.com for more information.

RGA Conditions:

  1. Good Returns: Products that have been purchased under a sixty day window with a good invoice number.
  2. Defective Returns: Outside of the sixty day window, or has exceeded Manufacturer warranty period.
  3. RGA form must be accurately completed.
  4. Accurate explanation disclosed with prospective warranty problem.
  5. Numbers match, part/description/RGA #

WEBOFFROAD.com reserves the right to refuse credit per Manufacturers Guidelines, and include, but are not limited to the following conditions:

  1. Items returned for non-warranty issues.
  2. Improper RGA
  3. Product instructions directs customers to deal directly with Manufacturer.
  4. Manufacturer's Warranty policies may take precedent on issuing credits.
  5. Products returned missing parts.
  6. WebOffroad.com is not responsible for return shipping charges when customer is at fault.
  7. WebOffroad.com is not responsible for return shipping charges if customer purchases wrong part number

Q: What makes my Parts eligible or not eligible for Return?

Please try to include all original packaging, manuals, and ancillary materials in order to avoid being penalized.

Reimbursement eligibility for returns is as follows:

  • Within 30 days of invoice date: full refund, less any restocking fees
  • After 30 days of invoice date: store credit only, less any restocking fees
  • After 60 days of invoice date: no refunds or returns after 60 days

Refunds will be given on parts only and excludes labor or installation charges, shipping, or any other charges. All parts must be returned in the original package, cannot be damaged or installed, and must be in original condition. All returned parts must be sent freight prepaid and are subject to a re-boxing fee.

Certain parts are not returnable, including but not limited to wheels and tires that have been mounted and/or installed, electrical items, and closeouts.

Customer returns for parts received as part of a "free shipping" offer will be credited for the amount of the returned parts less actual outbound shipping charges paid by us and any restocking fee that may apply

Q: Altered and modified products

Web Offroad.com will not issue credit or refunds for items that have been altered or modified. This includes products that have been installed on your vehicle. If a product is damaged in transit you must contact us first.

Q: When can WEBOFFROAD.com refuse credit or returns?

We check all returned product for missing parts and damages. WEBOFFROAD.com has the right to refuse credit to any customer if a product is damaged, altered, modified or missing parts. Electronic programmers which have been used (uploaded) and are returned without programmers software are non credit items also.

Q: How much is the restocking fee?

WEBOFFROAD.com charges a 20% restocking fee for any product returned. A restocking fee is charged by all manufacturers and as a family owned and operated company, all returned products require additional labor and man power to handle. To exchange a product please contact us for a Returned Goods Authorization Form and Number. Customers are responsible for return shipping charges for exchanges. Please also see section for items not available for return, such as custom or special orders, electrical, software and programming items that have been installed, painted items or tires and wheels that have been installed.

Q: Can I return my oversized shipment?

Most over-sized items are non-returnable and non-refundable. If the product you ordered has been damaged in transit please contact us immediately. Please make sure you order the correct product when purchasing over-sized items. Examples of oversized items (but not limited to) include: (Grille Guards, Front Bumpers, Rear Bumpers, Ladder Racks, Nerf Bars, Running Boards, Side Steps, Headache Racks, Axles, Tires) Please contact us if there has been a mistake on your over-sized order at customerservice@weboffroad.com

Q: What if my Oversized Shipment is Damaged?

If your product is damaged in transit please contact us immediately! Any damages to the packaging or product must be noted on the delivery paperwork and a claim filed with the carrier. WEBOFFROAD.com is not responsible for damage to over-sized items (including but not limited to: tonneau covers, grille guards, bumpers, bull bars, nerf bars, running boards, side steps) that are signed for by the end customer. If damage to an over-sized shipment occurs and the customer accepts the package, the customer assumes responsibility for the item/items. Therefore, no credit card charge backs can be accepted.

Q: How do I return something that was damaged in transit?

Shop with confidence at WebOffroad.com. We are constantly evaluating our packaging and working with our shippers to avoid having this problem. But even the best package and the most careful handling can occasionally result in damage during shipment. If this happens to you, just note the damage with the carrier and ask for a claim form or their claims phone number and then us a give call immediately and we will arrange to have the item returned to us and quickly replaced.

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