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General FAQs

  1. What are my options for payment?
  2. How many items do you stock?
  3. Is WebOffroad.com pricing competitive?
  4. How do I check the status of my order?
  5. Can I mail my order in?
  6. Will sales tax be applied to my order?
  7. Can I check the status of my order online?
  8. Can I change my recently submitted order?
  9. Images of Products
  10. How do I write a product review?
  11. Will I get confirmation that my order was received?

Q: What are my options for payment?

We accept all major credit cards and debit cards including: MasterCard, VISA, DISCOVER, American Express.

We accept PAY-PAL and offer PAY-PALs' Bill Me Later program.

We accept GOOGLE Wallet.

We accept Cashier’s Checks and Money Orders. When mailing in your order, please include your order number and full name. Orders that are paid for by check or money order will ship after funds are cleared.

Q: How many items do you stock?

We stock 97% of the items we sell. If an item is not in-stock we will do our best to get you that product in a timely fashion. We pride ourselves on having the ability get almost anything available in the automotive marketplace.

Q: Is WebOffroad.com pricing competitive?

Buy with confidence from WEBOFFROAD.com that you are received the best value online. Our competitive prices and frequent sale offers, allow for the lowest prices in the industry. You are also getting high quality customer service and joining the WEBOFFROAD.com family with each purchase. Please email or call us if you have any questions or concerns.

Q: How do I check the status of my order?

When you place an order you will automatically receive an order confirmation notice via email. A tracking number will be sent when your order ships. For more information please contact customerservice@weboffroad.com

Q: Can I mail my order in?

Yes! Just print an order form fill it out and mail it to:

WEBOFFROAD.com
18032 Lemon Drive
Suite C418
Yorba Linda, California 92886

We accept the following methods of payment on mail orders: Visa, American Express, Mastercard, Discovercard, Money Order or Cashiers Check. Once we receive your order it will be entered promptly.

Q: Will sales tax be applied to my order?

Taxes apply only to California residents: A 7.25% sales tax is automatically added to only orders placed in California. All shipping charges are non-taxable. This is subject to change without notice.

Q: Can I check the status of my order online?

Yes! And it's easy, no matter how you placed your order: online, by phone, by fax or by mail! Just click on "My Account" at the top of any WEBOFFROAD.com page, and log in anytime. You'll then be able to check any order number in question. Your order number is located on your emailed order confirmation notice or your shipping confirmation email. If you need further assistance finding your order number please contact us!

Q: Can I change my recently submitted order?

We place your order immediately. Please contact us immediately if you place your order incorrectly. If there is a mistake, we will attempt to correct the error, however we are not responsible for incorrectly placed orders.

Q: Images of Products

Images are a representation of the parts being referenced. Actual part may vary.

Q: How do I write a product review?

Please let others know your opinion about the products you've purchased. In addition to rating products on a scale from 1 to 5, you can write a product review to share with your fellow customers why you like or dislike certain products. Product reviews are easy and only takes a few minutes.

Find the product you'd like to review, and click on "write a review" link. Sign in to your WEBOFFROAD.com account. If you are not a registered member sign up now. Go to WEBOFFROAD.com and click “write a review”. Rate the product with 1 to 5 stars (1 Star = poor and 5 Stars = Excellent). Write the product review, preview your review and submit.

REVIEW WRITING GUIDELINES:

Product reviews are intended to help fellow customers make informed buying decisions.

When writing reviews:

Focus on the products features and your experience with them.
Provide details about why you like or dislike the product.

Because this is a public site, we read all reviews before posting them. Reviews containing any of the following types of content will not be posted.

  • Obscenities, discriminatory language, or other language not suitable for public forums.
  • Advertisements, "Spam" content, or reference to other products, offers or websites.
  • E-mail addresses, URLs, Phone numbers, Physical Addresses or other forms of contact information.
  • Critical or spiteful comments on other reviews posted on the page or their authors.

Q: Will I get confirmation that my order was received?

Yes, if you have provided an email address we will automatically send an order confirmation e-mail to notify you that the order has been received. Once your order has shipped you will receive a shipped confirmation e-mail as well.

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