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Warranty

  1. Warranty Policy
  2. Exclusions
  3. Tire Warranty Policy

Q: Warranty Policy

At Web OffRoad, we guarantee the workmanship through our manufacturers for all of our products for a period of 30 days from the date of receipt.

Most of our products are covered by Manufacturer’s Warranties and/or Guarantees and cover the merchandise for a certain period of time after your purchase. We act as the agent between you, the customer, and the manufacturer. Check the documentation that you received with the merchandise for more information regarding the product warranty policy. Should your product fail after 30 days, please contact our customer service department and we will assist you in submitting a claim to the manufacturer.

All returned items will be inspected for warranty eligibility. We or the manufacturer will replace, repair or refund the product based on our findings.

Web OffRoad, its parent company and/or its subsidiaries will not be liable for any indirect, special, incidental or consequential damages from any products sold. We will not be responsible or liable for inconvenience, labor, legal fees or any other costs incurred while the item is being inspected or replaced.

Warranties are non-transferrable. They are in effect as long as the original purchaser owns the merchandise and for the time agreed upon in the terms and conditions of that warranty or guarantee.

Q: Exclusions

  • Electrical and computer items.
  • Tires.
  • Engine upgrades are subject to inspection, and/or final approval by manufacturer for return and credit allowance.
  • Any problem from misuse or improper installation.
  • Damage to your vehicle.
  • Consequential costs or damages

Q: Tire Warranty Policy

Tires are covered under the manufacturer’s warranty only. No adjustments will be made in case of abuse by user, fire, theft, vandalism or alignment issues. Other issues such as road hazards, trued tires, under or over inflation, cut by vehicle, nail holes, cut punctures, flat spots, etc. are not covered.


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