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Shipping Policy

  1. Free Shipping Policy?
  2. Do you ship International?
  3. Shipping Delays
  4. How will my order ship?
  5. How long will it take for my order to arrive?
  6. What is the charge for oversized shipments?
  7. How will I know when the order has been shipped?
  8. Do you offer UPS or Fedex delivery?

Q: Free Shipping Policy?

WEBOFFROAD.com strives to offer the most competitive pricing on all products and shipping. We offer free shipping (to the continental U.S) on most products to help get your order to your front door at the lowest price. Not all products have free shipping due to size or manufacturer drop shipping but most of our products are priced so low that even with shipping charges they are still cheaper than other competitors. Our oversized products are priced so low that even with our standard oversized shipping fee you will get the lowest price online. Orders over $125 typically ship by ground for free! Individual items with Free Shipping will be shipped by the carrier of our choice to a single address within the continental United States. Free Shipping is available only within the Continental United States and excludes orders requiring truck freight or orders shipping to Alaska or Hawaii. WebOffroad Reserves the right to refuse an order based on destination.

Q: Do you ship International?

Not at this time. We may provide this service in the future.

Taxes, Duties and Custom Fees: The customer is responsible for all duties, taxes and customs clearance fees. These fees will be added or adjusted to the final total following the customers purchase. WEBOFFROAD.com reserves the right to charge the customers for additional taxes, duties and fees.

Free shipping only applies to continental United States. Actual shipping charges may vary after actual charges have been accrued by shipping provider. WEBOFFROAD.com retains the right to bill any additional charges incurred by the shipping provider and by ordering from us you authorize these additional charges.

Q: Shipping Delays

Shipments can be temporarily lost by shipping companies. If this is the case, please call or email customer service and we'll follow up with the freight company. Delays can be incurred during Holidays and other delays can result due to inclement weather or "Acts of God", such as floods, snow or rain storms, etc. that impair shipping companies the ability to meet shipping requirements.

WEBOFFROAD.com or its distributors are not responsible for wrong address or zip code used for the shipping address. When the shipping company is unable to deliver your package and packages are returned, we will contact you via email or by phone for correct address information.

Q: How will my order ship?

Most orders ship FedEx or UPS Ground. Larger, Heavier items may be shipped Air Freight or Truck Freight. See over-sized shipment policies for over-sized items. For orders shipping to Alaska, Hawaii please contact customer service via email or phone for more information on shipping.

Q: How long will it take for my order to arrive?

In-stock items are shipped in 1 to 2 business days. Average transit times for in-stock items are 3-7 business days depending on day of week shipped and warehouse location. UPS Ground and FedEx Ground are available for most products. Out-of-stock items or items drop shipped directly from a manufacturer average 7-10 business days. Shipping times may vary based on holidays. Occasionally, certain items and over-sized products are on back order or are a special order. Items placed on back order or special order may take 1-5 weeks for delivery.

Q: What is the charge for oversized shipments?

If an over-sized item has free shipping applied then typically there is no over-sized charge applied./p>

However, if an item exceeds the weight and or size requirement to meet standard shipping charges an additional freight charge or an oversized item fee may be added by WEBOFFROAD.com. Items over 150 pounds or large oversized items as determined by the carriers are considered by carriers as oversized items and must be shipped via common carrier truck or air freight. Oversized items have a base estimate of $100 shipping, however WEBOFFROAD.com reserves the right to charge the full shipment fee to the customer, without consent, before or after the item has been shipped to allow the carrier to calculate the load. By ordering from WEBOFFROAD.com, you give your consent to any additonal freight or handling charges as needed to deliver your item. Contact customer service at WEBOFFROAD.com via email or phone for more accurate shipping quote on oversized items.

Large items such as Tires, Nerf Bars, Front Bumpers, Axles, Roll Cages, Fuel Transfer Tanks, Tool Boxes and Front End Replacements are very large, heavy items and can only ship via freight (LTL). WEBOFFROAD.com is a volume seller of these items which allows us to ship these items at a discounted rate. Shipping rates are subject to change, and WEBOFFROAD.COM reserves the right to charge the customer, without consent, the full shipment quote.

Q: How will I know when the order has been shipped?

If you have provided us with an email address you will receive an order confirmation stating your order is processing. Processing means payment has been received and your order has been placed. Tracking numbers will be provided when your order ships. To inquire about an order or find your tracking number please email customerservice@weboffroad.com

Q: Do you offer UPS or Fedex delivery?

Most items ship via FedEx and UPS delivery services. Oversized items may ship via Truck Freight. For additional details or inquiry please contact customer service at customerservice@weboffroad.com or call us at 714-993-2011.

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